Privacy Policy

1. Who we are

Jan Samasya is a public outreach initiative of the Bharatiya Janata Party. It is not an official Government of India or State Government grievance portal.

2. What we collect

Mobile number (for OTP login), name, address, village/ward, GPS location of the problem, and the photos, videos, voice notes and text you submit. We do not collect Aadhaar, bank or voter ID details.

3. Why we use it

Only to route your complaint to the responsible Booth team, Area Controller and elected representative, to follow it up with the concerned government department, and to keep you informed by app, SMS and WhatsApp. Aggregated, anonymised statistics are used for performance reports.

4. Who can see it

Only the party workers and representatives responsible for your area can see your name and number. Departments receive only the complaint details needed to act on it.

5. Where it is stored

All data is stored on servers located in India and is encrypted in transit.

6. Your rights

You can view and correct your profile at any time, withdraw consent, and permanently delete your account and personal data from Profile → Delete my account in the app. Complaints are then anonymised.

7. Content rules

Do not upload abusive content, false complaints, or videos showing other people's faces without their permission. Such content is removed by moderators.

8. Grievance officer

For any privacy concern, write to the Data Protection Officer at privacy@jansamasya.in.