Jan Samasya
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Broken road, no water, electricity cut, pension stuck? Take a photo or video, add a few lines or just speak, and your complaint reaches your Booth team, Area Controller and MLA office instantly. Follow every step live on your phone.
No office visits, no middlemen, no paperwork. Everything happens from your phone.
Enter your mobile number and the OTP. No password needed. Choose English, हिन्दी or ਪੰਜਾਬੀ.
Pick a category, take up to 5 photos and a short video (3 min), write a few lines or record your voice. Your location is added automatically.
The app finds your Booth and sends the complaint to your Area Controller and your MLA office at the same time. You get a ticket number.
Within 24–48 hours your Booth President or Area Controller calls or visits to confirm the problem.
The MLA office assigns a responsible person and, when needed, writes to the Municipal Commissioner, SDM or the concerned department.
Our workers post progress photos. When the work is done, "after" photos or video are uploaded as proof.
Mark "Satisfied" and give a rating. If you are not satisfied, the complaint reopens automatically.
Each change sends you an app notification, SMS and WhatsApp message.
Every level has a time limit. If it is missed, your complaint moves up to the next leader, and nobody can sit on it.
Your complaint is mapped from your Booth all the way up, so the whole organisation is accountable.
Voice-to-text in Hindi, Punjabi and English, for elders and anyone who prefers to speak.
See your MLA, MP, Councillor/Sarpanch and Area Controller with one-tap calling.
See who acted, when, and the photos they uploaded, all in one place.
Police, ambulance, fire, women and child helplines are always one tap away.
Stored in India under the DPDP Act, 2023. You can delete your account and data anytime.
Your rating decides worker performance scores, so your voice counts.
This app is not for emergencies. For danger to life or property, call these numbers immediately.
No. Jan Samasya is a public service initiative of the Bharatiya Janata Party. Party workers and elected representatives follow up your problem with the right government office. For official government grievances you can also use CPGRAMS (pgportal.gov.in).
Completely free, and open to every citizen. No membership is required.
Just a few lines (about 30 words) is enough. Photos and video tell most of the story, and you can simply speak instead of typing.
They are only used to solve your complaint and are seen only by the team responsible for your area. Data is stored in India and you can delete it anytime from the app.
Every level has a deadline. When it passes, the complaint automatically moves up: Booth → Sector → Mandal → MLA → District President.
Available on Android and iPhone. Works in English, हिन्दी and ਪੰਜਾਬੀ.